Standard Support for 1 Year
Standard support for 1 year
Access to our support system for website issues but not including any work which might be needed to rectify any issues

Including 1 off site backup per year.

Support - One-Off Telephone Support
Telephone support
Priority telephone support. Covers 2 days and offers telephone support between the hours of 10
00 and 22:00
Remote access is included in this service.
Support - Extended Support - Monthly Package
Extended support to include
Regular backups on the server taken daily on a 7 day rotation

One off backup stored off-site for disaster recovery normally taken once per year

General security updates and patches applied to the site (subject to these being compatible with your sites existing configuration)

Periodic security scans to check for malware and viruses

Maintain site licences for WAF (Web application Firewall) software

Priority Telephone support.

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